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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mark Stewart

Mark Stewart

January 12, 2026

5  out of  5
rating by Mark Stewart
"I would like to thank Ruth who was so awesome, I got pulled over and didn’t have a copy of my insurance card and she emailed it to me within one minute of me calling. I’ve been a State Farm client for 30+ years and they’ve always gone above and beyond for me and I’m very thankful."
We responded:
"Glad we could help you out of a jam Mark! We appreciate working with you for all these years--thanks so much for continuing to choose our office!"
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Courtney S

September 6, 2025

5  out of  5
rating by Courtney S
"Nate with the Frank Orellana State Farm Office in Springfield, MO THANK YOU SO MUCH! Nate helped me to get the insurance I could afford for a great price and great coverage! He offered discounts for safe drivers options and even dove deep into helping me with my questions into a future discount for a permit driver with class's they can take! Nate really is an amazing person and deserves a raise! Thank you again Nate for being so helpful and really getting into the helping others perspective! Keep up the good work!"
We responded:
"Courtney--thank you so much for trusting my office with your insurance needs! I especially appreciate your feedback on Nate--he's a big part of our team here. We all look forward to working with you for years to come. Thanks again!"
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Kathy Garton

September 5, 2025

5  out of  5
rating by Kathy Garton
"Ruth with Frank Orellana's office was a godsend helping get a collateral release on my husband's life insurance policy."
We responded:
"Kathy, I really do appreciate you giving Ruth a shout out and acknowledging the assistance she provided. Anyone that's dealt with her knows how important she is to our team here and what an asset she is for our customers. Thanks so much Kathy!"
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Jeremy Williamson

August 8, 2025

5  out of  5
rating by Jeremy Williamson
"Frank is trustworthy, kind, and incredible at what he does. He outmatched everyone with the policies and rates he provided as well as his customer service. Couldn't recommend highly enough."
We responded:
"Jeremy, thanks so much for your recommendation but even more so for allowing us to take care of your family's insurance needs. We look forward to working with you guys for years to come."
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Danyelle Miller

July 31, 2025

5  out of  5
rating by Danyelle Miller
"Excellent coverage and customer service. Frank and the rest of his team do a wonderful job."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Brooke Darnell

June 24, 2025

5  out of  5
rating by Brooke Darnell
"Frank has gone above and beyond in helping me navigate all things insurance. Proactive, punctual and over all character are what sets him apart from everyone else!!"
We responded:
"Brooke--thanks so much for the review and trusting my office with your insurance needs. We appreciate your business and look forward to working with you for years to come!"
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Kevin Huff

June 23, 2025

5  out of  5
rating by Kevin Huff
"New with State Farm and I'm impressed, Frank gave an unprompted check-in call. He took the time to see if we needed anything, was super friendly, and made sure we got exactly what we needed. Our rates ended up being the lowest around, and the coverage is excellent for the price. Honestly, as much as I enjoyed chatting, I really hope I never have to talk to him again. Good Guy, great policy, highly recommend."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tammy Gonzalez

May 22, 2025

5  out of  5
rating by Tammy Gonzalez
"We have been with Frank Orellana and State Farm for several years now. There is no one better! Frank knows the business inside and out. He is customer centric at all times. He recommends the coverage plan that best meets his customers needs and not those policies which will make him the most money. Frank genuinely cares for his customers and is available to assist them any time they need. I was recently in an accident. As soon as I called him he first asked if I was ok and then he jumped in to help. As my car was not able to be driven he offered to come and get me, recommended a tow company and guided me so I knew what I needed to do at the scene. He was calm and helped me to be calm. I just can’t say enough how wonderful he is. His office staff is kind, courteous, friendly and very helpful. They have a great team and all work to help their clients. You can’t go wrong using this agency for your insurance needs."
We responded:
"Tammy--thank you for the kind words. You and Richard are greatly appreciated here. I'm glad we were able to help and everything worked out. Thanks again!!"
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Shirley Robbins

April 28, 2025

5  out of  5
rating by Shirley Robbins
"I met Frank through Marketplace when I purchased a Bombay chest from him. Of course I checked out his profile (you can’t be too careful) and found out he was with State Farm. During our transaction I asked if he could send me a quote and he got back to me promptly. He was able to provide me with full coverage car insurance and renter’s insurance for less than I was paying another company for just liability alone. I was so pleased about the ease of switching over to State Farm. Frank walked me through the process over the phone I didn’t even have to go to the office. The website is easy to navigate as well. They much deserved the 5-star rating I have given them. Thanks so much."
We responded:
"Shirley--thanks so much for the review! Who woulda guessed posting something on FB Marketplace would lead to an insurance client. I appreciate you giving my office the chance to provide for your auto and renter's insurance needs--take care and I look forward to working with you!"
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tom knichel

April 9, 2025

5  out of  5
rating by tom knichel
"State Farm has been very easy to work with and they’re very responsive"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Stacie Bilyeu

January 30, 2025

5  out of  5
rating by Stacie Bilyeu
"Frank and his staff are the absolute best. Frank has been there for us, and gone to bat for us, EVERY SINGLE TIME. Without fail. Look no further, Frank is your guy!"
We responded:
"Stacie--thank you so much for the review and trusting us with your insurance needs. We appreciate you tremendously!"
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Joe O

November 14, 2024

5  out of  5
rating by Joe O
"Extremely helpful, informative and courteous. Go out of their way to provide information requested. Much appreciate the service provided."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, just let us know Joe! "
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Kierstyn Olinger

October 4, 2024

5  out of  5
rating by Kierstyn Olinger
"Frank was beyond professional, kind and educational. He made buying home insurance for the first time a breeze, and also helped us with many other things. We truly appreciate how easy this has been! If you are looking for a simple, easy process with a VERY competitive rate, look no further!"
We responded:
"Kierstyn, thanks so much for choosing my office for your homeowners and auto insurance needs. We look forward to working with you, and congratulations on the new home!"
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Donicia Goheen

June 12, 2024

5  out of  5
rating by Donicia Goheen
"Frank, Ruth, and everyone I have worked with at this State Farm office have been wonderful! They are professional, knowledgeable, and SO good at what they do. I am so fortunate to have them in my time of need when things go wrong. I highly recommend them if you need a caring insurance company!"
We responded:
"Donicia, thank you so much for allowing our office to provide for your homeowners and auto insurance needs. We greatly appreciate you and we're glad we could help."
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CJ Eaton

May 3, 2024

5  out of  5
rating by CJ Eaton
"I just love all of the office personnel. Ruth is always on top of any issue or changes I have on my policy."
We responded:
"Thank you so much for thinking of us Mrs. Eaton--we appreciate the opportunity to provide for your auto and fire insurance needs! Long term customers like you are priceless for our office. "
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Glenn Scrimsher

November 7, 2023

5  out of  5
rating by Glenn Scrimsher
"Had them for years and the owner and staff were always there when you needed them."